Benedict Fine Rug Cleaning | It's all about you!

WHY USE US – IT’S REALLY ALL ABOUT YOU!

Benedict Fine Rug Cleaning, a family-owned business since 1988, carries on the Benedict tradition of rug cleaning, upholstery cleaning, fabric protection, and outdoor cushion cleaning serving Marietta Georgia and the Greater Atlanta area and its surrounding communities.

Our mission is to provide the best cleaning and protection results possible as well as a wonderful customer experience.

We are the only full-service area rug cleaning company in Marietta that performs an individual full submersion hand wash on each rug with a combination of state-of-the-art equipment using our multi-step cleaning process. Our unique system out-performs all other cleaning methods – ensuring complete soil removal.

We are expert upholstery cleaners specializing in fine fabric cleaning including linen, cotton, velvet, silk, mohair, wool, viscose, and delicate fabrics. Inexperienced cleaners not well versed in the complexities of natural fiber cleaning can jeopardize the life and appearance of your upholstery.

Benedict Fine Rug Cleaning is also Metro Atlanta’s exclusive distributor of Fiber ProTector®, the world’s most advanced, environmentally safe rug and fabric protection product. For the last 25 years Fiber ProTector® has been used to protect some of the finest rugs and upholstery in the world (including interiors of jets, hotels, museum pieces, and embassy and heads of state textiles). Fiber ProTector® does not affect the feel or appearance of your upholstery or rugs and uses advanced nano-technologies to preserve the beauty and cleanliness of your textiles while maintaining their breathability, original color and texture.

We are also one of the only companies in Metro Atlanta that cleans outdoor patio cushions the right way. Our cleaning process has your cushions looking new again (even if they are full of pollen, mold, and BBQ grease!). Enjoy your outdoor living spaces again with fresh clean cushions!

Unlike other companies that provide lots of different cleaning services (tile & grout cleaning, carpet cleaning, wood floor cleaning, dryer vent cleaning, duct cleaning), we focus our expertise on four services and we do them all very well. With decades of experience, we have developed techniques and processes to handle the different challenges that we encounter. Our success is driven by:

– Decades of experience in cleaning and protecting rugs and upholstery
– The ability to listen to your concerns, assess your cleaning needs, and communicate to you the solution
– Our commitment to stand behind the work we do

As always, bring your rugs in for a discount!

Trish and Jeff Benedict (owners/operators)

There are many carpet cleaners out there that indicate that they clean rugs. Here is what you want to ask before you entrust your cherished rugs to just anyone:

Where Is Your Rug Being Cleaned?

Never select a rug cleaning firm based on price alone. Price is not the best measure of quality service.
Rugs should never be cleaned in your home unless there are extenuating circumstances. Reputable rug cleaners pick up and deliver rugs or have a location for drop off. The most qualified rug care specialists distinguish themselves by their experience, in-depth knowledge of rugs, training, methods, processes, and customer service.
We clean your rugs in our rug cleaning facility in downtown Marietta, GA.
Rugs are best cleaned by hand. Some high-volume rug cleaners will combine your rug in a rug washer with other filthy dirty, urine contaminated rugs. We don’t believe this is the best washing method.
We always hand wash each rug by itself and never have your rug washed with other rugs. Ask your professional rug cleaner exactly how they wash your rug.

Education

Are they active in an industry association?
Your rug cleaner should be committed to the highest level of education and training.
Are they certified under the Master Rug Cleaner® program or are they Textile Pro Certified, the benchmarks of industry training?
Jeff Benedict has several certifications that represent a dedication to his craft.

Experience

Area rugs can be a considerable investment. How long has the company been in the business of cleaning rugs?
Are the rugs cleaned at their facility or subcontracted out?
All rugs are not alike and therefore should not be cleaned the same. Professional Rug Cleaners tailor the cleaning process to each rug depending on origin, age, per-existing conditions, fibers, dyes and construction.
Jeff Benedict has been cleaning rugs, upholstery, and carpet in Atlanta since 1988.

Systems and Process

The system and process used by a rug cleaning company is extremely important. Be sure they are using the most advanced, state-of-the-art equipment on the market today for maximum dry soil removal and thorough immersion washing that does not leave behind sticky detergent residue.
Drop by our facility any time and we will give you a tour of our rug cleaning facility and explain our rug cleaning process.

When you call us you are speaking with the owner and not just an answering service or receptionist. I,Trish Benedict answer the phone. The reason you want to work with me is – as the owner, I am fully vested in the success of your cleaning project. Your success means my success. Every cleaning project puts our reputation on the line.

Jeff Benedict cleans your rug in his professional rug cleaning facility.

We cost less – not more. Many carpet cleaners do not actually clean your rug themselves. They drop it off at a dry cleaners or at an actual real rug cleaning facility. You wind up paying more because they pass the cost on to you to get the rug cleaned and then they need to charge you a premium on top of that so they can make money. Why not just come straight to us! No middle man to raise the cost or create a breakdown in communication about cleaning your rug.

We won’t damage your rug. We have the proper equipment to clean your rug thoroughly. Some cleaners might try to clean your rug at their house on the driveway or back patio. Typically, these carpet cleaners are not knowledgeable in rug cleaning and can damage your rug. They most likely do not have the proper equipment to clean your rug thoroughly as well. They mean well but mistakes happen!

We don’t clean your rug in your home. We guarantee your rug will get cleaned properly. If your carpet cleaner states they can clean your rug in your home, they most likely will not be able to clean it thoroughly because the only way to clean a rug properly is to take it to a rug cleaning facility which has the tools/equipment/space needed to clean your rug.

Each rug goes through a 10-point inspection. We evaluate 10 different items and complete a Rug Inspection Condition Report on each rug, thoroughly documenting any issues or pre-existing conditions. We take a picture of your rug prior to cleaning, documenting any issues we see. Jeff will call you if he sees any issues with the rug that have not been already discussed.

You may discuss any concerns you have with Trish or Jeff. These concerns will be documented on the intake invoice. When we inspect your rug, the condition report will include any previously discussed concerns.

We will call you with any additional concerns we might have. This gives you a second opportunity to decide if you want to move forward with cleaning the rug. Challenges with a rug can only be fully explored after the inspection/test process has occurred. We strive to communicate all necessary information with you.

We wash each rug individually. Large production rug cleaners many times wash your rug with a number of other rugs in a large 1,200 gallon rug washing tank. Cross contamination can occur when a rug with lots of pet urine is washed with your rug (and many rugs have pet urine). We wash every rug individually ensuring there is never any cross contamination. Would you want your clothes washed with a strangers’ urine soaked clothes?

Jeff Benedict is a highly experienced rug cleaner. He has been cleaning textiles since 1988 when he started in the company business with his Dad and Mom many years ago.

We can guarantee pet odor removal. We use the latest technology to thoroughly remove urine from your rug.
Jeff’s knowledge of cleaning rugs ensures he knows exactly what needs to be done to get the urine proteins and odor out of the rug. He will discuss the process with the you and let you know of any risks involved with actually washing the rug. Again, you have the opportunity to decide if you want to move forward with the cleaning project.
Many cleaners do not have the skill/location/tools to educate you and discuss with you:
– What is involved in cleaning the rug
– What process they will use to ensure the best outcome
– His experienced opinion of what the typical outcomes are when cleaning your particular type of rug

OUR NO HASSLE GUARANTEE

We promise to use the finest products and the best equipment to clean your rugs and upholstery. If you are not completely satisfied with any aspect of our work, call us within 10 days of the initial cleaning and we will return and re-clean any areas that you would like at no additional charge. If this fails to resolve the problem, we will refund your money on whatever part of the job you are not satisfied with.

OUR PROFESSIONAL CERTIFICATIONS

We work very hard at what we do. To support our expertise, we have invested in the highest certifications our industry offers. Jeff Benedict has the following certifications which indicate a dedication to his craft.

He is the only person in the State of Georgia to carry all of these designations!